ACN markets essential services for home and business – services consumers are already using and spending money on, and services most people can’t live without. The services suite includes Digital Phone Service, High Speed Internet, Wireless, Gas and Electricity, Security and Automation, Television and Payment Processing.
You can still get listings of ACN services for home and business right here on ACN.com. MyACN.com was home to customer accounts. In order to visit your customer account visit the My Accounts page to log in to your customer account.
ACN Complaints Process:
ACN strives to provide the best customer service possible every step of the way. If you’ve been trying to resolve an issue with one of your ACN services, but it remains unresolved, our supervisory team is committed to resolving that issue for you. Please contact us by phone at 1-877-226-1010 and ask for a supervisor, by chat at: https://acn.com/ca-en/faqs/acn-canada/contact-acn or by mail to:
Attn: Customer Service Supervisor
P.O. Box 720
Postal Station B
Montreal, Quebec H3B 3K3
For regulated services, contact the CRTC:
The Canadian Radio-Television and Telecommunications Commission (CRTC) is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.
|Canadian Radio-television and Telecommunications Commission
Canada, K1A 0N2
|Please copy your letter to:
ACN World Headquarters
ATTN: Business Ethics
1000 Progress Place
Concord, NC, US 28075
For non-regulated services, contact the CCTS:
Commission for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.